The embedded biases within the LMS and the impact on learning

After almost a decade away in the corporate world, I don’t think I could have picked a better time to return to mainstream academia. Universities are changing — largely because of external pressures it must be said — and I can sense an openness to new thinking about pedagogy that wasn’t in evidence before. A key driver, I think, is the ubiquity of technology.

Whether we are talking about desktops, laptops, tablets or hand-helds, access to ICTs is no longer strictly the realm of the geek. Walk into any classroom in a university these days and its like a technology park. The big question, of course, is the extent to which all this hardware is actually serving to enhance learning.

Perusing a Big Think piece the other day, I got to thinking about how relatively little debate there is in academic circles about the limiting effects of the proprietary learning management system (LMS). This has been a bugbear of mine for some time, but reading about the observations of media theorist Douglas Rushkoff (author of Program or Be Programmed), has provided me with greater clarity on this issue.

Rushkoff notes that people tend to think of technologies as being neutral and it is only their use that determines their impact. For instance, he points out that guns don’t kill people, people do. People can also use pillows to kill people through suffocation. Guns, however, are much more biased toward killing people than pillows. Similarly, educational technologies come with their embedded biases, and some will be more biased towards deeper learning than others.

Herein lies the problem in the way the LMS is typically employed in universities. Far too often, the platform serves as little more than a receptacle for the storage of PowerPoint files, and when there is some capacity for interaction, it takes place within the confines of a clunky threaded discussion forum where the user experience bears little resemblance to that of the popular social media platforms used routinely by learners in their private lives. The net result is that creativity is stifled, engagement is lower, and learning is constrained.

As academics, we are far too accepting of the LMS. It must be OK because the university has just upgraded to the latest version. The reality, however, is that outside the walls of the proprietary system, people are unshackled and free to curate, connect and create. This is what it means to be literate in the digital age, and while individuals will develop these so-called 21st skills despite the rigidities of the formal education system, if there were a genuine commitment to a learner-centric, participatory pedagogy, in which an individual had more control over how they learn, the returns to society on education dollars spent would be much greater.

As Clay Johnson has acknowledged, the role of software developers is becoming increasingly important. In the context of higher education, how this will play out will depend very much on whether universities can free themselves of the lock-in they are experiencing with the likes of Blackboard. Instructure’s Canvas is, without question, a serious challenge to this monopoly power, and its open, outward-facing platform is a very exciting development because, among other things, it effectively allows the student to engage via the social media platform of their choice.

 

The Future of the Learning Management System


Image source: tech-faq.com

Joshua Kim wrote a nice piece in IHE a couple of weeks ago that posed some very candid questions about the future of Blackboard. This company is the Leviathan of the proprietary learning management system market, and suffers somewhat from Microsoft-syndrome on account of its market domination. Very few educators I know have anything nice to say about the platform, other than the fact is tends to be pretty stable. This, of course, is very necessary, but also very dull. It is also a sad indictment on the quality of the student learning experience in higher education.

In an age when there is so much action going on within social media, it is most unfortunate that the market leader continues to trot out something that is quite so pedestrian. The problem, simply put, is that when you have such a large market share there is no pressure to innovate. You can make all the feature requests you like, but there will be no response until there is a critical mass of users making the same request.

Like Dr Kim, I wonder how much longer this strategy will continue to deliver. Monolithic LMSs are very 20th century, and to stay ahead of the game these days, versatility is everything. In short, a key consideration now is whether your delivery platform is going to be able to incorporate the new tools next year that no-one has even invented yet.

Blackborg acquires Dark Angel


Image source: http://www.flickr.com/photos/mikelesombre/

The Chronicle of Higher Education reported last week on Blackboard’s acquisition of Angel. The article’s title: Blackboard Buys Another Rival, to Customers’ Dismay, says it all really. We’re not to worry, however, because Blackboard’s president and chief executive, Michael L. Chasen, said the company had learned from the WebCT acquisition and promised that this time it will be different. Unfortunately, Mr Chasen just doesn’t get it. He and his company continue to misread the zeitgeist, and if ever a business deserves to fall victim to disruptive innovation, it is this one.

Blackboard is widely regarded as the Leviathan of the learning management system (LMS) world, and it is a platform that has come to dominate online delivery of education, particularly in the higher education sphere. Aside from its poor reputation for customer service, this cumbersome monolith does not have the capacity to keep up with the pace of change. The science of online learning continues to evolve at a rapid pace, and as a proprietary, high-cost, and relatively inflexible system, Blackboard can only innovate at the speed of its next service pack. Meanwhile, the open source movement incorporates pedagogical innovation on the run. The end result is that Blackboard is simply ‘uncool’, and it will remain so, long as it continues to tell educators and learners what they can have, rather than give them what they want.

All this will be welcome news for the likes of Moodle, Sakai and Ning, and the smaller proprietary systems that are nimble and versatile enough to ride the social networking wave, and provide the kind of learning environment for students and faculty where they feel they have creative licence and a sense of ownership.

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